FAQ
Why should you buy pashmina scarf or pashmina shawl?
Pashmina shawls and wraps are made from pashmina wool which is obtained from the outer skin shed by the high altitude mountain goats. It protects the goats from extreme cold of high altitude. That is why, the pashmina wool handspun from the outer skin is soft, gentle and light in weight, yet very warm.
Why should you buy from us?
As pioneers who have been selling pashmina online since 2001.
We are among the few who, besides 100% refund, offer to pay for the return shipping charges.
All reviews received by us via Trustpilot are rated five stars.
We offer genuine and authentic pashmina products at competitive prices.
We use environmentally friendly color dyeing material.
We are the only ones who offer Pashminas
- In custom dye colors.
- With or without tassels.
We have a large base of returning customers. Buy from us once and you would get back time and again.
How do I navigate and find my product?
- Move your cursor over any of the menu items, your cursor arrow will become a "hand". Clicking on that will offer you choices of pashmina products on the left side of the monitor. Click on the one of your choice and the product page offering color and other options will open up. Add to cart and continue shopping more products. Alternatively, click on Buy it Now and checkout. The number of items added to cart would appear on the top right side of the screen. Click on the cart and checkout.
- Alternatively, scroll down on the Homepage and click on View All. You will be able to see all the products offered by us. Click on the one of your choice and you will be able to view all the color and other options on the product page, add to cart and place your order. Or
- Type a keyword into the SEARCH box, represented by the symbol of microscope on the top left side of each page to find your product.
Are pashminas illegal?
No, they are not illegal which is why we are selling these to you.
Are animals killed to produce Pashmina?
No, not at all. Animals are not killed to produce pashmina wool.
What type of pashmina is illegal?
Some unethical people and companies forcefully trap and kill the endangered goat species. They extract the wool from their underbelly to produce the wool called Shahtoosh which have been declared illegal worldwide.
Is their any variation in the color shade between the selected color and the actual pashmina?
Although the color matching is close to perfect except, there is likely to be minor difference due to glare and reflection of light on the screen.
Can I pay via PayPal without an account?
Yes, you can pay using your credit/debit card. Click on the PayPal option and you will find the choice to pay via universally accepted credit/debit cards
What are the shipping charges which I have to pay?
We ship our products worldwide for free.
Do you ship to my country?
Yes. We ship our products worldwide.
The details are given in our Shipping Policy.
How should I proceed if I want to change quantities/color, or, cancel my order?
Please note that once an order is shipped, the order is no longer editable. If you want to change/cancel your order, please send us an email within 24 hours. We would reply back asking you how to proceed.
Has my order been shipped?
We ship most of the orders within 48 hours excluding the weekends i.e. Saturdays and Sundays. A confirmation email is sent to you to that effect. Don’t forget to check your spam folder if the filters set by you are severe.
How should I proceed if I don’t receive my order?
If your order is not delivered in the stipulated time, please contact the customer service for assistance. If the shipping address entered by you is incorrect, no refund will be given. The orders are not delivered to P.O. Boxes.
How do I return my product?
The details are given in our Return & Refund Policy.
Please write to us within 30 days of receipt of the product. We would send you the return instructions. Please see to it that the product is returned in its original unused condition.
Why should I pay the return shipping charges?
We don’t ask our worthy customers to pay for the return shipping charges. Instead, we bear the return shipping expenses.
What do I do if I don't receive the product?
Please let us know if you don't receive the product in the stipulated time. We would try our best to trace and track it. However, if the product is lost, we would give you 100% refund.
How do I receive the refund?
We will issue 100% refund on receipt of the return shipping receipt of the product. We neither charge any return shipping costs nor restocking fees. We would either issue you the USPS return shipping label or ask you to pay for the return shipping charges. In the latter case we would refund you the return shipping cost. The refund would be given to you to the original method of payment through which you had made the payment.
Do I have to pay any taxes, customs, fees or duties?
No, you don’t have to. You would not be charged any taxes, customs, fees or duties.
What are my payment choices?
You can pay either using PayPal or Venmo. If you do not have account with PayPal, it offers choice to pay using any of the universally accepted credit/debit cards. We would ship your order only on receipt of payment.
Privacy Policy
We value your privacy. Our website is hosted by Shopify, the world renowned web hosting service provider. Even we do not have access to your credit/debit card information. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
How do I use the discount or gift coupon code?
Once you have added items to your cart, click the "View Cart" link at the top right side of the screen. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Additional Support
How do I contact you?
Please click here for our company contact information.