Worthy Customer: I ordered and have been billed for the pashmina that I have not received. When I called the number on my credit card bill, they were able to tell me that the item was shipped about two weeks ago. However, I have never received it. I have misplaced the order number which you gave me at the time of the order. I would like some confirmation from you that the order will be sent charge. Please email me with the information. Thank you.
Spencer's Pashmina: We are indeed very sorry to learn that your order hasn't yet been
delivered to you despite the lapse of about three weeks. We certainly offer our apologies for the same. Please give us 24 hours to pursue the matter at our end and we will get back to you.
Worthy Customer: Thanks! I'll look forward to hearing from you. I need the pashmina for a wedding due end next month so we have a little time.
Spencer's Pashmina: We are hopeful that the order will be delivered by the weekend.
However, if it is not delivered, we shall ship to you the replacement which should be with you within a week.
Worthy Customer: Just wanted to let you know that the pashmina arrived today. Thanks so much - it's perfect and I thank you for your cooperation when the first shipment did not arrive. I will recommend you to my friends.