Accessorize with Spencer's Pashmina, not just any piece of fabric...
Frequently Asked Questions / CCNow Policy
Customer satisfaction is our top priority. We strive to have each pashmina transaction result in a pleasant shopping experience. Here are answers to some of the frequently asked questions. If there is anything else you would like to ask, please feel free to contact us at: info@spencerspashmina.com
- Pashmina Sizes
- Pashmina Color Choices
- Customization Option
- Variation in Color Shades
- Payment Currencies
- Shipping Policy
- Refund Policy
- Exchange Policy
- Cancellation Policy
- Return Instructions
- Wholesale Policy
- Care Instructions
- Order Placement
- Authenticity Check
Pashmina SizesScarves Small (S), Silk Pashmina 12"x 60" Scarves Medium (M), Silk Pashmina 18"x 80" Scarves Large (L), Silk Pashmina 22"x 80" Stoles, All Pashmina Varieties 28"x 80" Shawls, Silk Pashmina 36"x 80" Shawls, All Pashmina Varieties except Silk Pashmina 40"x 80" Shawls Large (L), All Pashmina Varieties except Silk Pashmina 45"x 90" Throws, All Pashmina Varieties except Silk Pashmina 50"x 100"
Pashmina Color Choices . You will find the Color Chart Button on all pages offering single color pashmina. Click on the Color Chart Button and another Window will open up showing the Color Chart. Select the color of your choice for the pashmina wrap you want to order. To place an order, please click on Add to Cart button. While filling in the order form, click on the color selected by you in the drop down Menu in the Order Form for each pashmina.
Custom Dye Option. If you don't find the color of your choice in the Color Chart, send us the image of the color via email and we will custom dye the pashmina with nominal extra charges. You can even mail us the color swatch and we will prepare your pashmina as per the color swatch.
Variation in Color Shade. We use highly advanced system of eco friendly dyeing and color matching. The laser printouts of the color chart are obtained and the dyeing is undertaken on the same lines. Thus, the color matching is close to perfect except for the difference of observation on different screens and because of the glare and reflection of light on the screen. Also, the color shades, particularly of ring pashminas, look strong once packed in multiple layers as compared to once spread out for use in single layer. If you want the color matching to be more precise, please send us the fabric swatch we will have the pashminas dyed matching the swatch(es).
Payment Currencies. Although the prices are listed in US Dollars, we accept payments in all major currencies of the world inlcuding US Dollar, Euro, Australian Dollar, Canadian Dollar, Swiss Franc, Danish Krone, Pound Sterling, Hong Kong Dollar, Indian Rupee, Japanese Yen, Norwegian Krone, New Zealand Dollar, Swedish Krona and South African Rand. Once you place your order, you can choose the preferred currency by clicking on the drop down menu on the top left side of the Order Form.
Shipping Policy. We offer two shipping options; (i) Regular Shipping is free worldwide and takes about 2-3 weeks for an order to be delivered from the date of your placing the order. (ii) Express Delivery charges are US $5 per pashmina and the order is shipped within 2 business days with delivery time of 4-5 days. However, in case of beaded pashminas express delivery time is 2 weeks.
Refund Policy You can return your pashmina within 30 days of receipt of your order to receive a 100% refund minus Insurance Fees and Express Shipping Charges. This does not apply to Custom Made orders. Please make sure that the pashmina is returned in unused condition. Please fold the pashmina back along the creases and in the packing state in which you had received the pashmina. Please do not disturb the ironing of the pashmina including the creases and folds, otherwise, we will consider pashmina used. In such case, the refund will be restricted to 75% instead of 100%.
Exchange Policy. You can exchange your pashmina for another pashmina within 30 days. Email us exchange for instructions.
Cancellation Policy. If you cancel the order prior to shipment, 100% refund will be given. If you cancel the order after it has been shipped, please accept its delivery and return the order as per return instructions and we will give you 100% refund. However, if you refuse to accept the delivery, no refund will be given.
Return Instructions. Please contact us with your Order# at: info@spencerspashmina.com and we will send you the return instructions.
Wholesale Policy. Spencer's Pashmina also deals in the wholesale pashmina market. Get in touch with us about your requirements in terms of variety, size and quantity. We will send you a quote custom made for you accordingly. We look forward to hearing from you at: info@spencerspashmina.com and we will notify the details of the package.
Care Instructions. Your Pashmina can last a lifetime with proper care. Pashmina should not be machine washed. It should be either hand washed or dry cleaned. Do not wring or twist your Pashmina. To iron your pashmina, place a piece of cloth between iron and your pashmina. For stubborn stains, it is recommended to pre-treat your pashmina before dry cleaning.
Order Placement
Step 1: Visit Color Chart Page and memorize the Color Code.
Step 2: Visit the Customization page to decide if you want to avail any customization options such as Custom Dye, Inclusion/Removal of Tassels, & Embroidery of Name.
Step 3: Click Add to Cart button shown under pashmina product of your choice. This will open the CCNow Order Form. Now simply enter your Color Code and Customization Preferences into the CCNow Order Form to place your order.
To avail the discount coupon, enter the Coupon Code in the Empty Box on the bottom left.
Authenticity Check
Avoid fake Pashminas! Unfortunately, a number of merchants are selling fake pashminas, claiming these to be genuine. These fake pashminas are made from synthetic fibers like acrylic, and viscose. These are light and soft too but lack the gentle touch and feel of genuine pashminas as well as their unmatched warmth. Obviously, these fake pashminas are being sold at cheaper rates than that of genuine pashminas. There are two very simple quality checks which you can undertake without any hassle. Dampen our pashmina slightly and smell it. The smell will be a little like that of a wet animal. It won't be all that unpleasant. In case of a fake pashmina, the smell of the damp portion will be that of an ordinary cloth. The second test can be undertaken by burning a few millimeters of the loose end of one of the tassels or the wrap, if it is without tassels. The smell of the burnt portion will be like that of hair burning. The ash will be in the form of a uniform powder and it will come off easily. In case of fake pashmina, having synthetic in it, the smell will be that of a chemical. The ash of the burnt portion, in case of a fake pashmina, will not come off easily and, in stead, it will form small beads.
If you have any further questions or need assistance with product selection or order placement, just shoot us an email at: info@spencerspashmina.com
